Frequently Asked Questions
Everything you need to know about getting your perfect fit.
How do I find my correct size?
We recommend checking our detailed Size Guide located on each product page. Since our garments are designed for a 'snatched' compression fit, we suggest measuring your waist and hips accurately before ordering.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags and packaging. Please note that for hygiene reasons, certain bodysuits and shapewear items must have the protective seal intact to be eligible for a return.
Which payment methods do you accept?
The Snatched Factory accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Afterpay and Klarna.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team via live chat or email.
How should I care for my garments?
To maintain the elasticity and compression of our fabrics, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid machine drying or using bleach.